Insurance & Payment Options
We’re committed to making quality, affordable care accessible to everyone in our community.
Here’s information about the insurance plans we accept, our discounted rate programs, and the payment options we offer.
Using Insurance (In-Network Benefits)
We are in-network with most Blue Cross and Blue Shield (BCBS but not Blue Home and Healthy Blue), Aetna, and Cigna plans. We are part of the Behavioral Health Access Program (BHAP) under the North Carolina State Health Plan.
For in-network clients, we will verify insurance and file claims on your behalf. We encourage you to contact your insurance company directly to verify coverage, benefits, and network status for mental and behavioral health services, both in office and via telehealth.
Out-Of-Network & Self Pay Clients
For clients who are self pay or out of network, we collect our full fee at each session. We can assist out-of-network clients with filing insurance claims with reimbursement, if any, from your insurance company going directly to you.
It is your responsibility to understand your out-of-network coverage, including deductibles and reimbursement amounts.
Self Pay Discount Option
CSWC understands that the cost of therapy can add up over time, especially when insurance is not being used. CSWC offers a self-pay discount option for uninsured and out of network clients who agree not to file claims with their insurance company. The self pay discount is available for most services when payment is made in full at the time of service.
We are unable to offer a self-pay discount when a client presents health insurance we are in-network with, including high deductible plans. Clients who have Medicare and Medicare Advantage plans may only see providers who have opted out of Medicare and are required to sign a private contract with their provider. Medicaid clients are not eligible for the self pay discount.
If you would like more information about the self pay discount program, please contact our office.
Sex Therapy At Affordable Rates (STAAR) Initiative
For people who are uninsured, out of network, or looking for an affordable option for care, we offer the STAAR Initiative, where folks can see a Clinical Intern for $20/$30 per session. STAAR appointments are both in-person and via telehealth during regular business hours.
Accepted Payment Methods
CSWC accepts the following forms of payment: Visa, Mastercard, Discover, American Express, check, and money order. Payment is collected at the time services are rendered.
Need More Information?
If you have questions about insurance or payment for services, our team is here to help. Please contact our office, and we’ll be happy to walk you through your options and help you make the best decision for your care.